Hotel and guest accommodation setup, planned around the guest journey.
We set up hotels, inns, lodges and serviced accommodation, from room product and operating systems to online distribution and staffing, so the first night runs as smoothly as the hundredth.
A hotel opening depends on many details finishing together.
Linen, locks, channel listings, breakfast service, fire certificates and the person on reception on day one: each is simple, and getting them all ready on the same date is the real challenge.
We plan the opening as a single programme, brief every trade and supplier to the same date and rehearse the guest journey before real guests arrive. The result is a property that feels established from its first booking.
New owners, operators converting a building to accommodation and businesses launching an additional property.
Positioning and rate strategy, a defined room product, configured systems, online listings and a trained team.
One opening programme, a named lead and a rehearsed guest journey before launch.
From room product to reservations
Brand, positioning and rate strategy
Clarity on who stays with you, why they choose you and what you charge.
- Target guest segments and booking sources
- Competitor and local market analysis
- Rate structure and seasonal pricing
- Property name, voice and story
Room product and layout
A consistent room standard that is comfortable, efficient to clean and attractive to book.
- Room mix and bed configurations
- Bathrooms, storage and small comforts
- Furniture, linen and amenity specification
- Accessibility and family arrangements
Front desk and property systems
The operating tools behind check-in, billing and guest communication.
- Property management system set-up
- Key cards, locks and access control
- Payments and deposits
- Guest messaging and arrival information
Housekeeping and laundry
Standards and routines that keep rooms ready, on time and consistently clean.
- Cleaning standards and room checklists
- Room turn times and daily allocation
- Linen levels and laundry arrangements
- Supplies and storage
Food, drink and events
Breakfast, restaurant, bar and meeting space planned as part of one guest experience.
- Breakfast offer and service model
- Restaurant and bar integration
- Meeting and event space options
- Local supplier relationships
Revenue and distribution
The online presence and tools that bring in bookings and protect your rate.
- Channel manager and online travel listings
- Direct booking tools
- Photography and listing content
- Rate and availability management
Staffing structure and training
The right team in the right roles, trained to the standard the brand promises.
- Roles, rotas and labour budgets
- Recruitment and induction support
- Service and hospitality training
- Management reporting routines
Licensing, safety and quality grading
Compliance and recognition handled early, so they never delay opening.
- Licensing and short-term let requirements
- Fire safety and risk assessment
- Insurance and health and safety
- Preparation for quality assurance schemes
How a hotel opening is run
Positioning and plan
Market, rate and room strategy agreed with a realistic budget.
Design and approvals
Layout, warrants, licensing and fire strategy prepared and tracked.
Procurement and fit-out
Furniture, fabrics, equipment and systems ordered and delivered to programme.
Systems and distribution
Booking tools tested and listings published with strong content.
Team and rehearsal
Hiring, training and mock guest stays to test every step.
Opening and review
Support through the first weeks and a structured 90-day review.
We test the stay from booking to checkout.
Before opening, we walk through each stage as a guest would, and correct anything that feels wrong.
- Booking and confirmationAccurate availability, clear confirmation emails and easy directions.
- Arrival and check-inA warm welcome, a ready room and a simple key handover.
- The roomComfort, cleanliness, lighting, connectivity and noise.
- Dining and servicesBreakfast timing, dietary options, quiet hours and housekeeping.
- Checkout and afterwardsFast checkout, a review request and a reason to return.
Before you get in touch
Straightforward answers to what clients usually ask first. For anything else, send us an enquiry.
Do you work with very small properties?
Yes. Guest houses, inns with rooms and small lodges are a core part of our work. The scale of the programme matches the size of the property.
Can you choose and configure the booking systems?
Yes. We recommend systems that fit your size and budget, configure them and connect your online listings before opening.
What about grading and quality schemes?
We explain the options and prepare your property for the standards of any scheme you wish to join.
Can you stay on after opening?
Yes. Many clients retain us for the first three months to review operations, reviews and revenue.
Often combined with this service
Tell us about your project.
A few lines is enough. We will reply with first thoughts and suggest a sensible next step.
- Email[email protected]
- Telephone01343 508100
- Office25a High Street, Elgin, Scotland, IV30 1EE
- ResponseWe reply to every enquiry promptly with a suggested next step.