Operational consultancy for hotels and restaurants that are already trading.
We examine how your business actually runs, identify where margin and goodwill are being lost, and help you put practical improvements in place.
An independent view from people who understand the floor.
Owners are often too close to the business to see what is holding it back: a menu that sells well but earns little, a rota that is costly on quiet nights and thin on busy ones, a guest journey with one awkward step that appears in many reviews.
We observe service, read the numbers and speak with your team. You then receive a short, specific list of changes, ranked by return and effort, with clear responsibility for each.
Established hotels, restaurants, inns and bars that want better results without starting again.
A findings report, a ranked action plan, costed recommendations and, if you wish, hands-on support to implement them.
Observation, data review and conversation with your team, delivered with minimal disruption to service.
Where we help
Operational review
A structured review of how the business runs day to day, from purchasing to payment.
- Service, kitchen and housekeeping routines
- Purchasing, waste and stock control
- Management reporting and meetings
- Clear priorities with owners and dates
Menu and margin analysis
Understand which dishes and drinks earn the business its profit, and adjust accordingly.
- Dish costing and gross margin review
- Menu engineering and layout
- Pricing and portion strategy
- Supplier and specification review
Staffing and rota optimisation
Align labour with demand and build a stable, motivated team.
- Labour cost as a percentage of sales
- Rota patterns against booking data
- Role clarity and training needs
- Retention and recruitment approach
Guest experience
Map every guest touchpoint and close the gaps that cost reviews and repeat visits.
- Review analysis and themes
- Booking, arrival and service walkthrough
- Complaint handling process
- Service standards and coaching
Technology and data
Make better use of the systems you already pay for, and add only what is needed.
- Booking and point of sale review
- Reporting dashboards that managers use
- Integrations and automation
- Data protection basics
Sales and marketing
A plain-spoken plan for the year that brings in more of the right guests.
- Direct bookings and local partnerships
- Events, packages and seasonal offers
- Online listings and reviews
- Calendar of activity and budget
Engagement options
Start with a short diagnostic and go as deep as the business requires.
One to two days on site
A rapid and candid assessment of the business.
- Observed service and walk-through
- Review of key figures
- Verbal findings on the day
- Short list of priorities
Full report and action plan
A thorough assessment with a clear roadmap.
- Detailed operational and financial review
- Staff and guest input
- Costed recommendations
- Presentation to owners and managers
Ongoing monthly support
A trusted partner as you carry out the plan.
- Regular visits and calls
- Progress tracking against the plan
- Support for managers
- Advice when you need it
How a consultancy engagement runs
Scope
A conversation to agree objectives, access and timing.
Observe
Time on site, data review and discussion with your team.
Report
Findings, ranked recommendations and costed options.
Implement
Support to put changes in place and measure the effect.
Before you get in touch
Straightforward answers to what clients usually ask first. For anything else, send us an enquiry.
Do you need to disrupt service to review the business?
No. We observe service as a guest or as a quiet presence, and hold conversations with staff at quiet times.
Will you share the findings with my team?
As you prefer. Some owners want a private report, others want us to present to the whole team. We agree this at the start.
Do you help implement the changes?
Yes. We can stay on to help put changes in place, or hand over a clear plan your own team can follow.
Is the first conversation free?
Yes. We are happy to have an initial no-obligation conversation to understand the business.
Often combined with this service
Hospitality Sector Consultancy
Feasibility, funding readiness and growth strategy across the visitor economy.
ExploreNew Start Consultancy
Guidance for first-time owners turning an idea into a sound venture.
ExploreRefurbishment Consultancy
Surveys, budgets and phasing so you can refurbish and keep trading.
ExploreTell us about your project.
A few lines is enough. We will reply with first thoughts and suggest a sensible next step.
- Email[email protected]
- Telephone01343 508100
- Office25a High Street, Elgin, Scotland, IV30 1EE
- ResponseWe reply to every enquiry promptly with a suggested next step.